Returns and exchanges

RETURNS & EXCHANGES

 

We accept returns within 14 days after receipt of order, however, please notify us before returning the items on hello@hildestadcopenhagen.com

 

Please provide us with the original invoice and include it in the return package.

 

The items must be returned unused and in its original condition and packaging. We reserve the right to reject a return if the items have remarkable signs of use.

 

As soon as we have received and accepted the returned items, the refund will be paid out. Please note the refund will be credited to the credit card originally used for purchase of the items, less any taxes or import duties incurred. The original shipping charges will not be refunded.

 

Please note that it can take up to 10 business days for the refund to appear in your account.

 

We do not accept responsibility for items lost in shipping back to us. The return is at customer's own risk and own expense, and therefore we recommend you keep a postage receipt with tracking number as proof that the package was sent.

 

The items are your responsibility until they reach our warehouse. Please make sure the returned items are packed safely to prevent any damage to the products.

 

If you wish to exchange your purchase to a different size or style please do so by placing a new order on our webshop.

 

Items must be returned to the following address:

 

Hildestad Copenhagen ApS

Borups Allé 129, st. 4

DK-2000 Frederiksberg

Att.: Return & Exchange

 

 

Returns Policy Bolga Baskets:

 

All sales are final and cannot be returned. Each basket is personally hand inspected by us to ensure quality control prior to your purchase being sent to you.

 

Please keep in mind that our bolga baskets are handmade and slight imperfections that do not compromise the functionality of the product are normal, every item is intrinsically unique due to the handmade nature of the product.

 

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